FAQ


 

I have had an accident, what am I required to do now?

  • In the event of an accident, you must stop. If there are injuries or property damage, the police must be called
  • Remain calm and avoid arguments. Do not admit liability
  • Exchange names and addresses with the other parties and witnesses if any.
  • Call us on 09 625 4146 to arrange for towing assistance or advice
  • Rapid Repair Specialists will assist with your insurance requirements, assessments etc. You’re in good hands. If there’s anything at all you need, do not hesitate to contact us 24 hours a day.

 Do I have the right to take my vehicle to a panel beater of my choice?

Don’t be confused by misleading advice. It’s your vehicle and you should have the right to choose your own panel beater. Ensure that Rapid Repair Specialists, 56-58 Dornwell Rd, Mt Roskill, is written on your tow docket. 

Do I need to contact more than one panel beater for an estimate? 

No, generally one estimate from a panel beater of your choice is all that is required unless your insurance policy clearly specifies otherwise. Rapid Repair Specialists is an approved repair centre for major insurance companies.

How long will the repair take?

That depends on the extent of the damage. We can give you an approximate repair time when we inspect your vehicle.

In some cases, your vehicle will require some disassembly of the damaged component in order to accurately establish the extent of damage and or the time required to reinstate.

What information should I bring to Rapid Repair Specialists?

The name of your insurance company and claim number. Rapid Repair Specialists can assist with paperwork and claim lodgment to make the process as hassle-free as possible.

Do you provide a loan vehicle?

We have loan vehicles available by appointment for a small admin fee of $34.50(incl gst), to help you keep you on the road while your own car is being repaired.