I have had an accident, what am I required to do now?

  • In the event of an accident, you must stop. If there are injuries, or property damage, the police must be called
  • Remain calm and avoid arguments. Do not admit liability
  • Exchange names and addresses with the other parties and witnesses if any.
  • Call 09 625 4146 24/7 to arrange for towing assistance or advice
  • Dornwell Panel & Paint will assist with your insurance requirements, assessments etc. You’re in good hands. If there’s anything at all you need, do not hesitate to contact us 24 hours a day.

Do I have the right to take my vehicle to a car repairer of my choice?

Don’t be confused by misleading advice. It’s your vehicle and you should have the right to choose your own repairer. Ensure that Dornwell Panel & Paint, 56 Dornwell Rd, Mt Roskill, is written on your tow docket.

Do I need to contact more than one repair centre for an estimate? 

No, generally one estimate from a repairer of your choice is all that is required unless your insurance policy clearly specifies otherwise. Dornwell Panel & Paint is an approved repair centre for major insurance companies.

How long will the repair take?

That depends on the extent of the damage. Our experienced estimators can give you an approximate repair time when they inspect your vehicle.

In some cases your vehicle will require some disassembly of the damaged component in order to accurately establish the extent of damage and or the time required to reinstate.

What information should I bring to Dornwell Panels & Paint?

The name of your insurance company and if possible, the name and phone number of the person with whom you had the accident. Dornwell Panel & Paint will assist with paperwork  and claim lodgment to make the process as hassle free as possible.

Do you provide a loan car or a substitute vehicle whilst my car is being repaired?

We will assist you in checking your insurance policy to see whether or not it covers you for a substitute vehicle whilst your vehicle is being repaired. We have courtesy cars, as well as an excellent association with a rental company and we can help you arrange for a rental car while your own car is being repaired.